At Matrescence Institute, we are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our students, clients, website visitors, and community members. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, enroll in our educational programs, subscribe to our communications, participate in our events, or otherwise engage with our services.
By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information in accordance with the practices described herein.
As an educational institution dedicated to the training and development of doulas and holistic birth workers, we collect personal information that is necessary to provide our programs and services effectively. This information may include your name, email address, mailing address, telephone number, billing information, educational background, professional credentials, course enrollment details, certification records, and any other information voluntarily submitted through applications, forms, surveys, correspondence, or student portals.
In certain circumstances, participants may choose to share information related to pregnancy, birth experiences, postpartum experiences, reproductive health, family dynamics, or personal wellness journeys. Such information is always provided voluntarily and is treated with the highest degree of respect and confidentiality. We collect only the information reasonably necessary to provide educational, mentorship, certification, and administrative services.
When you visit our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies. This information may include your IP address, browser type, device information, operating system, referring websites, pages visited, and general website usage patterns. These technologies help us understand how visitors interact with our website, improve user experience, enhance website functionality, and better serve our community.
The personal information we collect is used for a variety of legitimate purposes, including administering educational programs, processing enrollments, maintaining student records, issuing certifications, providing mentorship and support services, communicating important updates, responding to inquiries, processing payments, improving our offerings, and fulfilling our legal and regulatory obligations. With your consent, we may also use your information to send newsletters, educational content, promotional materials, event announcements, and other communications related to our mission and services. You may unsubscribe from marketing communications at any time.
We do not sell, rent, or trade personal information to third parties. However, we may share information with trusted service providers who assist us in operating our business, including website hosting providers, payment processors, learning management platforms, email service providers, customer relationship management systems, and technology support services. These providers are required to maintain appropriate safeguards and may only use personal information for the specific purposes for which it was disclosed.
We may also disclose personal information when required by law, regulation, court order, or other legal process, or when such disclosure is necessary to protect the rights, safety, security, or property of our organization, our students, our staff, or the public. In the event of a business transition such as a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
Payments made through our website are processed using secure third-party payment providers. We do not store complete credit card information on our servers. All payment transactions are subject to the privacy and security practices of the payment processor used at the time of purchase.
As a training institution, we maintain records related to student participation, course completion, examinations, certifications, continuing education requirements, and professional development activities. These records allow us to verify credentials, issue certificates, maintain educational integrity, and support graduates throughout their professional journey. Certification status may be disclosed when necessary to verify a graduate's standing or credentials.
From time to time, we may request permission to share testimonials, reviews, photographs, success stories, or professional achievements from students and graduates. Such information will only be published with appropriate consent and may be removed upon request.
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction. These safeguards include secure servers, encrypted communications where appropriate, access controls, password protection, and confidentiality practices designed to maintain the integrity of our systems. While we strive to protect all information entrusted to us, no method of electronic transmission or storage can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, to maintain educational and certification records, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods may vary depending on the nature of the information and applicable legal requirements.
Individuals may have certain rights regarding their personal information depending on their jurisdiction. These rights may include the ability to access personal information, request corrections to inaccurate information, request deletion of information where permitted by law, withdraw consent for certain uses, restrict processing activities, or receive a copy of personal information held by the organization. Requests regarding personal information may be submitted using the contact information provided below.
For residents of Canada, we are committed to complying with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws. Individuals may request access to their personal information and seek corrections where appropriate.
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or policies of those websites and encourage visitors to review the privacy policies of any external sites they visit.
This Privacy Policy may be updated periodically to reflect changes in our practices, services, legal requirements, or technological developments. Any revisions will be posted on this page with an updated effective date. Continued use of our website and services following the publication of changes constitutes acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us at hello@mamaoracle.com.
We value the trust you place in us and remain committed to protecting your privacy while fostering a safe, respectful, and supportive educational environment for all members of our community.
